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Support FAQ

Need help with your order or have a question about one of our products? Please get in touch with our support team via info@getcellu.com.

How long will it take to get my order?

Our packages are processed within 1-2 business days and have an average delivery time of 7 business days.

Can I cancel or change my order?

Please contact us as soon as possible if you need to make changes to your order. We will do our best to accommodate your request.

Do you offer a money-back-guarantee?

Yes, we want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.

Can I track my order?

Absolutely, once your order is processed and shipped, you will receive a tracking number via email. You can also track your order directly on our website through our "Track Order" page.

Need help?

Our team is here to help you, get in touch with us via info@getcellu.com

Free shipping

Free insured delivery (incl. Track & Trace)

30 day returns

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