Contact

Need help?

Please contact our customer service for all your questions.

For instructions on how to use the CELLU Body cupper™, please visit our How to Use Page.

Fill out the form or contact info@getcellu.com

Opening hours customer service:

Monday - Friday: 09:00 - 18:00
Saturday: 12:00 - 17:00
Sun and Holidays: Closed

We aim to respond within 24 hours.

Would you like to return your order or did you not receive it? Always contact our customer service before contacting a payment provider or your credit card provider.

Our team will track your order immediately and keep you 100% updated on the status of your package. We can also resolve disputes together to save you additional fees from payment providers.

Support FAQ

Need help with your order or have a question about one of our products? Please get in touch with our support team via info@getcellu.com.

How long will it take to get my order?

Our packages are processed within 1-2 business days and have an average delivery time of 7 business days.

Can I cancel or change my order?

Please contact us as soon as possible if you need to make changes to your order. We will do our best to accommodate your request.

Do you offer a money-back-guarantee?

Yes, we want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.

Can I track my order?

Absolutely, once your order is processed and shipped, you will receive a tracking number via email. You can also track your order directly on our website through our "Track Order" page.

Need help?

Our team is here to help you, get in touch with us via info@getcellu.com

Free shipping

Free insured delivery (incl. Track & Trace)

30 day returns

Not 100% satisfied? Get your money back.

14.352 chose CELLU in 2024

Start your journey to become cellulite free.

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