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Frequently asked questions

About Cellu

What is Cellu?

Cellu is a premium skincare brand built specifically for women with crepey and sagging skin. We create targeted formulas for the areas the beauty industry ignores — arms, legs, neck, chest and décolleté. Every product is clinically dosed, free from silicones, synthetic fragrance and parabens, and developed specifically for mature skin.

Our growing range includes the Deep Firming Body Cream and the Peptide Firming Eye Cream, with more launches coming.

How do I contact you?

Email us at info@getcellu.com or use the contact form on our contact page. We respond to all inquiries within 24 hours, usually much faster.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard and American Express. We also support PayPal, Apple Pay, Shop Pay, Bancontact and Bobile.

Product & Formula

What makes this different from all the other creams I've tried?

Most creams only moisturize the surface. Our formula works at three levels:

  • Immediate hydration (multi-weight Hyaluronic Acid)
  • Barrier support (Triple Ceramide Complex)
  • Structural support (Triple Peptide Complex and Bakuchiol)

The key difference? We use research-backed concentrations, not trace amounts added for label claims. Plus we specifically formulated this for mature skin, not a generic moisturizer.

Is it safe for sensitive skin?

Yes. The formula was specifically developed for mature, sensitive skin. We excluded all common irritants including synthetic fragrance, parabens, silicones, and EU-26 allergens. If you have a known allergy to a specific ingredient, check the full ingredient list before use.

Will this work on severely crepey skin?

Yes. We specifically formulated for advanced crepey and sagging skin, not just fine lines.

The Triple Ceramide Complex helps support the skin's natural lipid barrier that declines with age. The Triple Peptide Complex helps visibly improve skin firmness and structure over time. Bakuchiol delivers retinol-level firming without irritation.

Most women with advanced crepey texture see visible improvement with consistent use.

Can I use this on all body areas or just specific ones?

While specifically formulated for common crepey skin areas like arms, neck and chest, the formula is safe and effective for any area of the body with crepey or sagging skin, including legs and abdomen.

How does Cellu compare to more expensive crepey skin treatments?

Most premium brands charge $80-150 for formulas built around silicones, fillers, and trace amounts of actives that look good on the label but are dosed too low to actually work. We built ours differently.

What makes Cellu different:

Niacinamide at 5%, not the 2-3% most brands use. Below 5% there is no measurable firming effect. Vitamin C at 3%, the minimum effective dose for collagen support. A Triple Peptide Complex with three peptides targeting three different aging mechanisms. Most firming body creams have zero peptides. No silicones faking instant smoothness. No synthetic fragrance hiding undisclosed chemicals. No parabens, PEGs or hormone disruptors.

You are not paying for a luxury brand markup. You are paying for a formula that actually works.

Is this safe to use with retinol or other actives?

Yes, but introduce gradually if you use prescription-strength retinoids.

Morning: Apply after any Vitamin C serums, before SPF.
Evening: Apply 20 minutes after retinol to avoid pilling.
Safe with: AHAs, BHAs, peptide serums and niacinamide products.
Avoid layering with:
other thick occlusive balms or heavy oils directly on top.

Start with 3x per week if you use prescription retinoids, then build up daily. Most women eventually replace multiple products with just this one.

Do the ingredients have clinical studies supporting their benefits for crepey, aging skin?

Yes. Multiple ingredients in this formula are supported by peer-reviewed studies showing improvements in elasticity, firmness, skin hydration, and skin texture — all key concerns in crepey, thinning skin.

Niacinamide (Vitamin B3)
Studied for its effects on elasticity, smoothness, fine lines and barrier strength.

Bakuchiol
Studied for its effects on wrinkles and pigmentation with better tolerability than retinol.

Palmitoyl Tripeptide-5
Studied for its effects on skin firmness and wrinkle appearance.

Triple Ceramide Complex (NP, AP, EOP) with Cholesterol and Phytosphingosine
Studied for their effects on barrier function, elasticity and hydration in aging skin.

Hyaluronic Acid (Sodium Hyaluronate)
Studied for its effects on hydration, firmness and the appearance of fine lines.

Centella Asiatica
Studied for its effects on skin firmness and signs of aging.

Green Tea (Camellia Sinensis)
Studied for its antioxidant effects on skin texture, elasticity and aging.

Aloe Vera
Studied for its effects on hydration, smoothness and skin firmness.

Results & Usage

How long before I see real results, honestly?
  • Day 1-3: Skin feels immediately more hydrated and comfortable. Less tight, less papery.
  • Week 1-2: Skin looks smoother as the barrier starts improving. Texture begins to improve.
  • Week 3-4: Visible improvement in crepey texture. Skin feels firmer and more resilient. This is when most women notice clear change.
  • Week 8-12: Continued strengthening and smoothing. Crepey appearance looks significantly reduced.

87% report visible improvement within 4 weeks.

Results continue to improve with consistent use. No overnight miracles, just real results.

Why am I not seeing results yet?

Most women notice the first changes around week 2. If you are in the first two weeks, give it time. Make sure you apply twice daily to clean, dry skin. Consistency is key. The ceramide complex and peptides work cumulatively, not overnight. If you are past week 4 and see no change at all, contact us and we will help.

Do results last or will my skin go back if I stop?

Results are cumulative, not temporary. You are visibly improving the appearance of your skin over time, not just creating a temporary plumping effect that fades.

If you stop: benefits gradually decrease over 4-6 weeks. Your skin will not suddenly revert, but consistent use is key, like exercise for your body. Most women continue because they finally found something that works.

Orders & Shipping

How long does shipping take?

Orders are processed within 1-2 business days with an average delivery time of 5-7 business days. All taxes are included. No additional costs at delivery.

How do I track my order?

You will receive a tracking email as soon as your order ships. You can also track your order anytime at Track my order. If you have any issues, contact us at info@getcellu.com.

My order hasn't arrived yet. What should I do?

First check your tracking link from the shipping confirmation email. If your tracking shows no movement for more than 5 business days, contact us at info@getcellu.com with your order number and we will investigate immediately.

How does the subscription work?

When you select Subscribe & Save at checkout, you receive your cream automatically every 4 weeks at a discounted price. You are in full control. You can pause, skip or cancel anytime.

I didn't know I signed up for a subscription. What now?

We are sorry for the confusion. When you selected Subscribe & Save at checkout, a recurring order was activated. We can cancel or pause it immediately. Email us at info@getcellu.com with your order number and our team will sort it within 24 hours. No questions asked.

How do I cancel or pause my subscription?

email

Returns & Refunds

What is your 60-day money-back guarantee?

If you are not satisfied with your results after using Cellu consistently, contact us within 60 days of your purchase and we will refund you in full. No questions asked. You do not need to return the product.

How do I request a refund?

Email us at info@getcellu.com with your order number and we will process your refund within 10 business days. If you are within the 60-day guarantee window, you qualify for a full refund regardless of how much product you have used.